Description
KEY RESPONSIBILITIES:
- Cross selling of Sahl Banking products and educating customers who have taken up a product on the features, including selling digital products.
- Interview and recruit potential Sahl customers to contribute to the growth of Sahl Banking facilities portfolio.
- Contribute to customer relationship management in order to enhance Sahl business growth through cross selling, revenue collection and cost management as well as drive customer education.
- Create and open Sahl Account in T24 and update current customer new details when applicable.
- Capture, Analyze, resolve and escalate Customers feedback/complaints within defined TAT in ECRM.
- Minimization of exposures to and impact of risks associated with KYC, AML
- Guide customers step-by-step on using Sahl products in digital channels and its features.
- Help new users set up mobile banking, activate accounts, or complete registration processes.
- Adherence to and application of established policies, processes, procedures and tools to achieve optimal efficiency compliance.
- Prepare and maintain periodic reports (daily report, weekly and monthly report, Quarterly).
MINIMUM POSITION QUALIFICATION REQUIREMENTS
- Minimum Bachelor Degree in Business or related field
- Experience in client relationship management
- Basic knowledge of Islamic banking Principles is an added value
- Excellent analytical and interpersonal skills.
- Passion and commitment to quality service.
- Excellent Negotiations skills
- Excellent verbal and written communication skills.
- Ability to meet stringent targets within defined deadlines.